Return, Cancellation & Refund Policy

Website: https://webzetglobal.com
Business Name: WebZet Global
Email: info@webzetglobal.com
Phone: 7074835999
Last Updated: 20 October 2026

1. General Policy

Welcome to WebZet Global. We provide digital products, eBooks, and WordPress and web design-related services.

This policy explains the conditions and procedures for order cancellations, refund eligibility, and refund requests for digital products and services purchased through our website.

Please review this policy before purchasing a product or booking a service. Nothing in this policy is intended to limit any rights you may have under applicable law.

2. Digital Products and eBook Refunds

Our digital products may include eBooks, PDF guides, digital templates, and other downloadable materials.

Due to the nature of digital products, once a product has been successfully delivered and made accessible, a refund may generally not be available solely because a customer changes their mind.

However, refund or other appropriate remedies may be considered in the following circumstances:

• Payment has been completed, but the purchased product has not been delivered.
• The download link does not work and the issue cannot be resolved after reasonable support.
• The same order has been paid for more than once by mistake.
• The delivered product materially differs from the description provided at the time of purchase.
• A refund is otherwise required under applicable law.

Each request will be reviewed based on the specific circumstances and supporting evidence.

3. Web Design and Development Service Refunds

Our web design and development services may include website creation, landing page design, and related digital services.

Refund eligibility for services depends on the current stage of the project, work already completed, costs incurred, and the terms agreed upon for the relevant project.

Before work begins:

If work has not started and no substantial work or non-refundable costs have been incurred, a refund request may be considered.

After work begins:

Once work has started, any refund assessment may take into account completed work, resources used, costs incurred, and the applicable project agreement.

After work is completed:

Once the website or agreed service has been completed and delivered, a refund may generally not be available solely because the customer changes their mind. However, material defects, failure to provide the agreed service, or applicable legal rights will be reviewed.

Nothing in this policy excludes or limits customer rights that cannot lawfully be excluded or limited.

4. Order Cancellation Policy

If you wish to cancel a digital product order or service booking, please contact us as soon as possible.

For digital products, cancellation requests made before delivery or access is provided may be considered depending on the circumstances and applicable law.

For web design services, cancellation requests made before work begins may be easier to consider. Once work has started, charges may apply for work already completed or costs already incurred.

Submitting a cancellation request does not automatically mean that the cancellation or refund has been approved. Please verify your order status and wait for confirmation from us.

5. Situations Where a Refund May Not Be Available

Subject to applicable law and your legal rights, a refund may not be available in situations such as:

• A digital product has been successfully delivered and the request is based solely on a change of mind.
• A customer purchases the wrong product due to a misunderstanding despite the product description being available before purchase.
• Substantial work on a web design project has already been completed and payment is due for that work.
• Project delays result from incorrect information, missing content, or delayed approvals from the customer.
• Additional revisions or new work are requested outside the original product description or agreed project scope.

Each situation will be assessed individually. Claims involving fraudulent or incorrect payments will also be reviewed.

6. Duplicate or Incorrect Payments

If you have accidentally paid more than once for the same order or notice an incorrect payment amount, please contact us.

We may request your order details, transaction reference, and relevant supporting evidence to verify the issue. After verification, appropriate action will be taken regarding any confirmed duplicate or incorrect payment.

7. How to Request a Refund

To request a refund or order cancellation, contact us at:

Email: info@webzetglobal.com

Please include the following information in your email:

• Your name.
• Order number or transaction reference.
• Name of the purchased product or service.
• Payment date.
• Reason for the refund or cancellation request.
• Relevant screenshots or other supporting evidence, where necessary.

We will review your request and may ask for additional information if required. Once the review is complete, we will inform you of the decision and any applicable next steps.

8. Refund Processing Time

Approved refunds will generally be initiated through Razorpay to the original payment method used for the transaction, subject to payment provider procedures and applicable requirements.

After the refund has been initiated, the time required for the amount to appear in the customer’s account may vary depending on the payment method and the customer’s bank. Refunds may take approximately 5–10 business days in some cases.

WebZet Global will provide relevant refund confirmation or reference details where available. If the amount is not credited within the expected period, customers may contact their bank or payment provider for further assistance.

9. Third-Party Payment Providers

We may use third-party payment providers, such as Razorpay, if such services are enabled on our website.

Payment providers process transactions according to their own procedures. However, you may contact us with questions regarding your order, refund eligibility, or any approval required from our side.

10. Changes to This Policy

We may update or revise this Return, Cancellation & Refund Policy from time to time.

Any updated version will be published on this page, and the “Last Updated” date will be revised accordingly.

No change to this policy is intended to limit any rights you have under applicable law.

11. Contact Us

For questions about this policy, order cancellations, or refund requests, please contact us:

Business Name: WebZet Global
Website: https://webzetglobal.com
Email: info@webzetglobal.com
Phone: 7074835999

We will review your request and aim to respond within a reasonable period.

Note: The conditions described in this policy are subject to applicable law, the terms of the relevant order, and your legal rights.